COMMON QUERIES
You Asked, We Answered
WHAT IS YOUR RETURN POLICY?
In an effort to reduce exposure to COVID-19, we will not accept any returns or exchanges. If there is a concern with your order, please reach out to us. We will be able to find a solution that will keep everyone safe.
WHAT ARE THE PAYMENT OPTIONS?
The payment methods accepted are:
VISA, Mastercard, American Express, Discover, Electron, Maestro, China Union Pay, Jcb, Diners, Cartes Bancaires
WHAT IS YOUR SHIPPING METHOD AND WHAT SHIPPING MATERIALS DO YOU USE?
Our goal is to be as eco-friendly and sustainable as possible. The shipping company we use is Sendle and it is the first 100% carbon neutral shipping service. Our soap shipping packages are 100% Biodegradable Bubble Mailers. The bubble wrap is made of PBAT and modified corn starch. The envelope is made of kraft. They are certified by BPI, okay to compost and meets the standards of ASTM 6400 and EN13432. They generate less CO2 than traditional plastic.
The rates are calculated at checkout.
We offer FREE shipping on all orders.
WHAT PRODUCTS DO YOU USE IN YOUR CANDLES?
Everything we use in our candles is 100% certified organic. We use 100% certified organic beeswax. The beeswax has a mild sweet aroma and filtered to be free of debris. The color is naturally removed, resulting in the white color. All of our products are scented with certified organic essential oils. We want to bring a healthier candle burning experience involving aromatherapy. None of our products will involve any fragrances. The wick in the candle is an organic hemp wick. Hemp wick burns cleaner, with no toxic fumes. Cotton wicks require large quantities of water, pesticides, and herbicides, while hemp does not. This is why we choose a hemp wick!
Our products contain no parabens, sulfates or toxins.
DO YOU OFFER WHOLESALE?
Yes, we do! We cannot wait to partner with you.
Please click here to find out additional information.
DO YOU DO CUSTOM ORDERS?
Yes! The minimum rate for custom orders is $100. Please fill this form out and list the customized soap or candle item, the quantity and the date you will need it by to obtain a quote.
Please note:
Customized soap orders need to be ordered 7 weeks in advance.
Customized candle orders need to be ordered 3 weeks in advance.
Let us know what you need and we’ll do our best to assist you.